awww

At my company, the interaction designers sort of do it all - UI design, user research, monitoring feedback, and the occasional bargaining with the developers to get things done (or just doing those things, when all else fails). Anyhoo, every time we roll out anything new, we prepare ourselves for a barrage of messages ranging from "Sweet!" to "You have ruined me, my family, and my unborn children" (I may be embellishing a bit here, but only slightly).

Today, I got a message that made my eyes swell up a little bit:

"Having worked here for almost 30 years, I've watched the business process evolve as the development of desktop computers, software and networking produced an environment that facilitated our work and relieved our stress in ways the brilliant pioneers in your field never imagined.

People like you, responding one at a time to user feedback with empathy, skill, and creativity have brought this magical age into being.

Heartfelt thanks for being there!"

Sometimes it does seem like all the pushing and kicking that we do actually amounts to something...